Terms & Conditions

Last Updated: September 4, 2026

Overview

Welcome to Knee Massager USA.

These Terms of Service govern your access to and use of our website, products, services, and online shopping experience. In these Terms, “we,” “us,” and “our” refer to Knee Massager USA, while “you” and “your” refer to any visitor, customer, or user of our website.By browsing our website, purchasing a product, creating an account, or otherwise using our services, you agree to these Terms of Service and our related policies, including our Privacy Policy, Shipping Policy, and Refund & Returns Policy.Please review these Terms before using our website. If you do not agree with any part of these Terms, please do not use our website or purchase products from us.

1. About Knee Massager USA

Knee Massager USA operates an online store serving customers within the United States.Our website allows customers to browse available products, place orders, make payments, and obtain information about our products and services. Our online store is supported by Shopify, which provides the ecommerce technology and infrastructure used to operate the website.

2. Acceptable Use

By accessing our website, you agree to use it only for legitimate and lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful activities

  • Provide inaccurate, misleading, or false information

  • Attempt to gain unauthorized access to our website or systems

  • Introduce viruses, malware, harmful code, or other malicious material

  • Copy, reproduce, scrape, or commercially exploit website content without authorization

  • Disrupt or interfere with the website's operation or security

  • Use our products or website for unauthorized commercial resale

We may restrict access, refuse transactions, or cancel orders when we reasonably believe that these Terms have been violated or that an activity presents a security, legal, or operational risk.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, and other information displayed on our website are accurate.However, minor differences may occur between the product shown online and the physical item due to screen settings, lighting, manufacturing updates, packaging changes, or other factors.We may modify product information, pricing, availability, specifications, or listings at any time without prior notice. We may also discontinue products when necessary.

Product Use Disclaimer

Our products are intended for general comfort, relaxation, and personal use. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.If you have an injury, medical condition, have recently undergone surgery, experience ongoing pain, or are uncertain whether a product is appropriate for you, consult a qualified healthcare professional before using it.

4. Product Authenticity

We aim to provide the products represented on our website and maintain accurate product information for customers.When purchasing from our website, customers should carefully review the product listing, specifications, and included items before completing an order.

5. Placing an Order

When you submit an order through our website, you are requesting to purchase the selected products at the displayed price and according to these Terms.An order is considered accepted when payment has been successfully processed and we have confirmed the purchase.We reserve the right to decline, cancel, limit, or modify an order when reasonably necessary. This may occur if:

  • An item is unavailable

  • A listing contains an incorrect price or description

  • Payment information cannot be verified

  • Shipping information appears incomplete or inaccurate

  • We identify suspected fraudulent or unauthorized activity

  • There is another legitimate reason preventing us from fulfilling the order

If we need to cancel or modify an order, we will make reasonable efforts to notify you using the contact information provided during checkout.Please carefully review your order before submitting payment. Once an order has entered processing or shipment, cancellation or modification may not be possible.

6. Pricing & Payment

Product prices are displayed on our website in the applicable currency shown during the purchasing process.Prices may be changed at any time. However, changes made after an order has been confirmed will not retroactively alter the agreed price of that order, except where correction is required due to an obvious pricing or technical error.You are responsible for providing accurate billing, payment, and contact information.By submitting payment information, you confirm that you are authorized to use the selected payment method.

7. Shipping & Delivery

We currently provide shipping to customers within the United States.Our estimated delivery timeframe is:

5–9 business days after dispatch.

This is an estimated timeframe rather than a guaranteed delivery date. Actual arrival may be affected by carrier operations, weather, holidays, high order volumes, transportation disruptions, or circumstances outside our reasonable control.Tracking information will be provided when available after the order has been dispatched.Customers are responsible for entering a complete and accurate shipping address at checkout. If you discover an error, contact us as quickly as possible at:

kneemassager1@outlook.com

We will make reasonable efforts to update an address before shipment. Once a package has been handed to the carrier, changes may no longer be possible.

8. Returns, Refunds & Warranty

Returns, refunds, and warranty claims are governed by our Refund & Returns Policy.Eligible purchases made directly through Knee Massager USA are covered by a 1-year warranty for qualifying product defects during normal use.

The warranty does not generally cover damage resulting from misuse, accidents, liquid exposure, improper operation, unauthorized repairs or modifications, or ordinary wear and tear.If you experience a product issue during the applicable warranty period, please contact:

kneemassager1@outlook.com

Please provide your order information and, where appropriate, photographs or video demonstrating the issue. Our team will review the situation and determine the applicable resolution.Nothing in these Terms is intended to remove or restrict consumer rights that cannot legally be excluded.

9. Customer Information & Accounts

To complete an order, you may need to provide information such as your name, email address, billing details, shipping information, and payment details.You agree that information submitted to us is accurate and current.If you create an account, you are responsible for maintaining the confidentiality of your login information and for activity carried out through your account.Our collection and handling of personal information are explained in our Privacy Policy.

10. Shopify & External Services

Our ecommerce website is powered by Shopify.We may also use third-party providers for functions such as payment processing, analytics, shipping, customer communication, advertising, website functionality, and other business operations.Third-party services may have their own terms, conditions, and privacy policies. We are not responsible for websites or services operated independently by third parties.

11. Intellectual Property

Unless otherwise stated, the content appearing on our website—including text, photographs, graphics, logos, product information, page layouts, and other materials—is owned by or licensed to Knee Massager USA.Website content is provided for personal and informational shopping purposes.You may not reproduce, redistribute, modify, publish, copy, sell, or commercially exploit our website materials without prior written permission.

12. Reviews & Customer Submissions

If you voluntarily submit a review, comment, photograph, video, testimonial, suggestion, or other material to us, you agree that we may use that material for purposes related to operating, improving, or promoting our business, subject to applicable law.You are responsible for ensuring that anything you submit:

  • Is truthful and not misleading

  • Does not violate another person's rights

  • Does not contain unlawful or abusive material

  • Does not infringe copyright, trademark, privacy, or other rights

  • Does not contain malicious software or harmful content

We may remove or decline to publish submissions that violate these requirements or are otherwise inappropriate.

13. Website Errors

From time to time, our website may contain typographical errors, inaccurate information, outdated details, technical issues, or omissions involving products, prices, availability, promotions, or shipping information.We reserve the right to correct such errors and update website information when necessary.If an obvious error affects an order, we may contact you regarding the issue and, where appropriate, cancel or modify the affected order and provide any applicable refund.

14. Website Availability & Liability

We make reasonable efforts to keep our website functioning and available, but we do not guarantee that the website will always operate without interruption, technical problems, errors, or security issues.To the maximum extent permitted by applicable law, Knee Massager USA will not be responsible for indirect, incidental, special, or consequential losses arising from your use of our website or products.Nothing in these Terms excludes liability that cannot legally be excluded or limits rights provided to consumers under applicable law.

15. Indemnification

To the extent permitted by applicable law, you agree to be responsible for claims, losses, damages, costs, or expenses arising from your unlawful use of our website, violation of these Terms, misuse of our services, or infringement of another person's rights.

16. Suspension or Termination

We may suspend or terminate your access to our website or services if we reasonably believe that you have violated these Terms, engaged in fraudulent or unlawful activity, misused our website, or created a security or operational risk.Provisions that are intended by their nature to continue after termination will remain effective.

17. Changes to These Terms

We may revise these Terms of Service periodically to reflect changes to our business, website, services, or applicable legal requirements.Any revised version will be published on this page along with an updated “Last Updated” date.By continuing to use our website after revised Terms have been posted, you acknowledge the updated Terms.

18. Contact Information

If you have questions about these Terms, an order, product support, shipping, returns, refunds, or warranty coverage, please contact us:

Knee Massager USA
Email: kneemassager1@outlook.com

We will do our best to assist you with your inquiry.