FAQ

General Information

What is Knee Massager USA?

Knee Massager USA is an online store offering knee massage products designed for customers in the United States. We focus on providing genuine products and a straightforward shopping experience, with customer support available for questions before and after purchase.

Are your products authentic?

Yes. We sell genuine products through our official website. We do not intentionally offer replicas, imitations, or substitute versions of the products listed in our store.

Which models are available?

We currently offer two options: Knee Massager V1 and Knee Massager V2. V1 is designed for customers looking for a straightforward option for everyday relaxation, while V2 offers a more powerful experience for those who prefer increased intensity.

What is the difference between V1 and V2?

The main difference is the level of performance. V1 is a practical choice for everyday use and general relaxation. V2 is the upgraded option for customers who prefer a stronger massage experience.

Can I use it at home?

Yes. These products are designed with convenient at-home use in mind. They are simple to operate and can be incorporated into your personal relaxation routine.

Is this product considered a medical device?

No. Our products are intended for general comfort and relaxation and are not medical devices. They are not designed to diagnose, treat, cure, or prevent any disease or medical condition.If you have an existing health condition, an injury, have recently undergone surgery, experience persistent pain, or have concerns about using the product, consult a qualified healthcare professional before use.

Orders & Shipping

How long will my order take to arrive?

Most orders are delivered within approximately 3–10 business days after dispatch. Actual delivery times can vary depending on your location, carrier operations, holidays, weather, or other circumstances beyond our control.

Do you ship throughout the United States?

Yes. We provide delivery for customers across the United States.

Will I get a tracking number?

Yes. Once your purchase has been processed and shipped, tracking information will be sent when available. This allows you to monitor the progress of your package.

What if I accidentally entered the wrong shipping address?

Please contact our customer service team as soon as possible with your order details. If the package has not yet been handed to the carrier, we will make every reasonable effort to update the information.After an order has been shipped, changes to the delivery address may no longer be possible.

Warranty & Customer Care

Is there a warranty included with my purchase?

Yes. Purchases made directly through Knee Massager USA include a 1-year warranty, subject to the applicable warranty terms.

What if my device stops working?

If your product develops a fault during the warranty period, contact our support team with your order information and details of the issue. We will review the situation and, where the issue is covered, assist with an appropriate resolution or replacement.

What if there is an issue with my order?

Please don't worry. Contact our customer care team and provide your order number along with a description of the problem. We will review your request and help you determine the next steps.

How can I reach customer service?

You can contact us through our Contact Us page or by emailing our support team at:

Email: kneemassager1@outlook.com

For faster assistance, please include your full name, order number, and a clear explanation of your question or concern.

What should I do if my package arrives damaged?

Please contact us as soon as possible after receiving the shipment. Include your order number and clear photographs or video showing the condition of the package and product. Our team will review the information and advise you on the appropriate solution.

Using Your Product

How frequently can I use the product?

Recommended use depends on the specific model and your individual comfort. Always follow the instructions supplied with your product.Avoid excessive use, and discontinue operation if you experience pain, irritation, or unusual discomfort.

Who should consult a doctor before using a knee massager?

If you are pregnant, have a significant knee or joint condition, recently had surgery, have circulation-related concerns, use an implanted medical device, or are uncertain whether this type of product is appropriate for you, speak with a healthcare professional before use.

Can it improve knee comfort?

Our products are intended to provide a relaxing massage experience and support general comfort. They should not be considered a substitute for professional medical care, diagnosis, or treatment.

Is V2 a better choice than V1?

That depends on your preference. V2 is the higher-performance option and may be suitable for people who prefer a stronger massage experience. V1 may be a better fit if you want a simpler option for regular relaxation.

Which version should I purchase?

If you prefer a simple option for everyday use, V1 may be the right choice. If you are looking for the upgraded model with more powerful performance, V2 may be more suitable.

Product Authenticity

Why purchase directly from Knee Massager USA?

Ordering directly from our website gives you access to our customer support and the warranty provided with eligible purchases. We focus on supplying genuine products while making the ordering process simple for customers in the United States.

Are similar products sold elsewhere online?

You may come across products online that look similar or use comparable descriptions. Because different sellers may offer different products, we recommend purchasing directly from our official website when you want the product listed by Knee Massager USA and the applicable warranty coverage.

Does your warranty cover purchases from other websites?

Our 1-year warranty applies to eligible purchases made directly through Knee Massager USA. If you purchase a product from another website, marketplace, or independent seller, any warranty or after-sales support must be handled according to that seller's own policies.If you have questions about a purchase, please contact our support team and provide your order information.