Privacy Policy

Last Updated: September 4, 2026

At Knee Massager USA, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information may be collected when you browse our website, place an order, contact us, or otherwise interact with our online store.Our website and shopping services are operated using Shopify, which provides the technology that allows us to operate our store, process transactions, and deliver our services.By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

Information We May Collect

Depending on how you interact with our website, we may collect different types of information, including:

Contact Information

This may include your name, billing address, shipping address, email address, telephone number, and other contact details you provide when placing an order or contacting us.

Payment & Transaction Details

When you make a purchase, information related to the transaction may be collected, such as payment method, transaction amount, payment confirmation, and other information necessary to process your order.Payment information may be handled by payment processors and Shopify rather than being directly stored by us.

Order Information

We may collect information about products you view, add to your cart, purchase, return, exchange, or otherwise interact with, as well as your previous orders.

Customer Communications

If you contact our support team, we may retain the information contained in your message, including your name, email address, order details, and the nature of your inquiry.

Device & Technical Information

When you visit our website, certain technical details may be collected automatically. This can include your IP address, browser type, device information, network details, and other technical identifiers.

Website Activity

We may collect information about how you interact with our website, including pages visited, links clicked, browsing activity, and the date or time of your interactions.

How Information Is Collected

Information may come from several sources:

  • Information you provide: When you place an order, submit a form, contact us, create an account, or otherwise provide information directly.

  • Automatic collection: Certain information may be gathered through cookies, pixels, and similar technologies when you browse our website.

  • Service providers: Companies that provide services on our behalf may collect or process information necessary to perform those services.

  • Third parties: We may receive information from business partners, advertising providers, technology providers, or other third parties where permitted by applicable law.

How We Use Your Information

We may use collected information for purposes such as:

Processing Orders

Your information may be used to confirm purchases, process payments, prepare orders, arrange delivery, provide tracking information, handle returns or exchanges, and communicate with you about your order.Our standard delivery timeframe is approximately 5–9 business days after dispatch.

Providing Customer Support

We may use your information to answer questions, investigate order issues, respond to requests, and provide assistance before or after your purchase.

Improving Our Website

Information about how visitors use our store may help us understand customer preferences, improve website functionality, enhance our services, and create a better shopping experience.

Marketing

Where permitted by applicable law, we may use contact or activity information to send promotional communications or display advertising that may be relevant to your interests.You can unsubscribe from promotional email communications at any time by following the unsubscribe instructions included in those messages.

Security & Fraud Prevention

Information may be used to help protect our website, customers, and business against fraudulent transactions, unauthorized activity, security threats, or other potentially harmful behavior.

Legal Compliance

We may process or disclose information when necessary to comply with applicable laws, legal requests, court orders, government requirements, or to establish, exercise, or defend legal rights.

When We Share Information

We may disclose personal information to trusted third parties when necessary to operate our business and provide our services.

These parties may include:

  • Shopify and related technology providers

  • Payment processing companies

  • Shipping and fulfillment providers

  • Customer service platforms

  • Website hosting and technology providers

  • Analytics and performance services

  • Advertising and marketing providers

  • Professional advisers and service providers

We may also disclose information when you specifically request or authorize us to do so, or when disclosure is necessary to comply with legal obligations, protect our rights, prevent fraud, or address security concerns.

Shopify

Our online store is hosted through Shopify. Shopify provides the infrastructure and services required to operate our website, process transactions, and support various store functions.Information submitted through our store may therefore be processed by Shopify and other service providers involved in delivering our services. Shopify may process information according to its own privacy practices and policies.For more information about Shopify's privacy practices, please review Shopify's privacy documentation.

Cookies & Similar Technologies

Our website may use cookies and related technologies to remember preferences, maintain shopping-cart functionality, understand website usage, measure performance, and support advertising or marketing activities.You may be able to manage or restrict cookies through your browser settings. Disabling certain cookies may affect some features or functionality of the website.

Third-Party Websites

Our website may occasionally contain links to websites, services, or platforms operated by other companies.If you visit an external website through one of these links, that website will have its own privacy practices and terms. We are not responsible for the privacy, security, content, or practices of third-party websites.We recommend reviewing the privacy policy of any external website before providing personal information.

Children's Privacy

Our website is not intended for children who are under the applicable age of majority in their jurisdiction.We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law. If you believe that a child has provided personal information to us, please contact us so that we can review the situation and take appropriate action.

Information Security

We take reasonable measures designed to protect personal information against unauthorized access, misuse, alteration, or disclosure.However, no method of transmitting or storing information online can be guaranteed to be completely secure. For this reason, we cannot promise absolute security of information transmitted through the internet.Please avoid sending sensitive or confidential information through unsecured communication channels.

How Long We Keep Information

We retain personal information for as long as reasonably necessary for the purposes described in this policy.The length of time information is retained may depend on factors such as whether it is required to complete an order, provide customer support, maintain business records, meet legal obligations, resolve disputes, or enforce our agreements.

Your Privacy Choices and Rights

Depending on where you live and the laws that apply to you, you may have certain rights regarding your personal information.

These may include:

  • Access: Request information about the personal data we maintain about you.

  • Deletion: Ask us to remove personal information, subject to applicable legal exceptions.

  • Correction: Request that inaccurate information be updated or corrected.

  • Data Portability: Request a copy of certain personal information in an appropriate format where applicable.

  • Marketing Preferences: Opt out of promotional emails by using the unsubscribe option included in our communications.

Some privacy rights may only apply in specific circumstances, and we may need to verify your identity before completing a request.To submit a privacy-related request, please contact us using the information provided below.

U.S. Privacy Rights

Certain U.S. states provide residents with additional privacy rights regarding their personal information.Depending on your state of residence and applicable law, you may have additional rights concerning access, deletion, correction, opting out of certain forms of data sharing or targeted advertising, and other privacy choices.Where applicable, we will handle eligible requests in accordance with the privacy laws that apply to you.We will not unlawfully discriminate against you for exercising privacy rights available to you under applicable law.

International Data Processing

Because we use Shopify and third-party service providers, your information may be stored or processed in countries other than the country or state where you live.When required by applicable law, appropriate safeguards may be used for applicable international transfers of personal information.

Changes to This Policy

We may revise this Privacy Policy periodically to reflect changes in our business practices, technology, legal requirements, or other operational circumstances.When changes are made, we will update the Last Updated date at the beginning of this page. We encourage you to review this policy periodically to remain informed about how we handle personal information.

Contact Us

If you have questions about this Privacy Policy, want to make a privacy-related request, or have concerns about how your information is handled, please contact us at:

Email: kneemassager1@outlook.com

Website: Knee Massager USA

We will review privacy inquiries and respond in accordance with applicable laws and regulations.